Cancellation and Refund
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1. Order Cancellation
- Cancellation Period: Customers may cancel their orders within 24 hours of placing them. After this period, orders cannot be canceled as they are custom-made.
- How to Cancel: To cancel your order, please contact our customer service team at Pawsandfeet2017@gmail.com with your order details.
2. Refund Policy
- No Refunds: Due to the custom-made nature of our products, we do not offer refunds once an order has been placed. Please ensure that you double-check all details, including sizes, before placing your order.
- Alterations for Size Issues: We understand that sometimes the fit may not be perfect. In such cases, we offer re-fitting services to adjust the size. Please see our Alterations Policy below for more details.
3. Alterations Policy
- Eligibility: Alteration is available for size issues only, free of charge. The product must be unworn, unwashed, and in its original condition.
- How to Request an Alteration: To initiate a free alteration, please contact us within 5 days of delivery. Provide your order number, the item you wish to alter, and the desired new measurements.
- Shipping Costs: Customers are responsible for the shipping costs of returning and receiving the item for alteration.
- Processing Time: Once we receive the item, we will process the altertions and ship the adjusted product within 5-7 business days.
4. Exceptions
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a refund at our discretion.
5. Contact Information
For any questions or concerns regarding cancellations, refunds, or re-fittings, please contact our customer service team at pawsandfeet2017. We are here to assist you!