Frequently asked questions
Everything you need to know about orders, shipping, returns & more.
What payment methods do you accept?
All orders on Paws & Feet are prepaid. We accept cards, UPI, and RuPay through Razorpay, so you can check out securely using whichever method is most convenient. We currently do not offer cash on delivery.
How long does it take for my order to be processed?
Every piece is made-to-order, so we take 2-4 business days to process and prepare your order before it ships. This lead time lets us craft each item to order rather than pulling it off a shelf.
Can I cancel my order after placing it?
Yes, but only within 24 hours of placing the order. Since everything is made specifically for you, we begin work on it soon after, so cancellations requested after this 24-hour window cannot be accepted.
Is shipping free?
Yes, we offer free shipping on all orders above Rs 2500. For orders below this amount, shipping charges will be calculated and shown to you at checkout before you pay.
How long will my order take to arrive?
Once your order has been processed, standard delivery within India takes 5-7 business days, and express delivery takes 2-3 business days. International orders typically take 7-14 business days to arrive. Please account for our 2-4 business day processing time in addition to these delivery windows.
Do you ship internationally?
Yes, we ship across India as well as internationally. Please note that international orders may attract customs duties or import charges levied by your country, and these are payable by the buyer on delivery.
What if my order does not fit correctly?
We want you and your companion to be comfortable in what you wear, so if the fit is not quite right, we offer a free size alteration. Simply get in touch with us within 2 days of receiving your order so we can arrange this for you.
Who pays for return shipping on an alteration, and how long does it take?
The alteration itself is free, though the customer covers the cost of shipping the item back to us. Once we receive it, the alteration takes 5-7 business days, after which it is shipped back to you.
Can I return or exchange an item if I simply change my mind?
Because every piece is made-to-order especially for you, our products are not refundable once they have been made. This is why we encourage you to reach out with any questions on sizing or customization before placing your order, and why cancellations are only possible within the first 24 hours.
What happens if my item arrives damaged or defective?
We take quality seriously, and if your item arrives damaged or defective, please contact us within 7 days of delivery. Depending on the situation, we will arrange a replacement or a refund at our discretion.
Can I customize or personalize a product?
Many of our pieces can be personalised or customised to suit your preferences. Since customization needs vary from piece to piece, we invite you to message us on Instagram to discuss your requirements before you place your order, so we can guide you through what is possible.
Does Paws & Feet follow any sustainable practices?
Sustainability is part of how we work. We repurpose fashion-industry waste and old outfits, giving them new life as fresh pieces rather than letting them go to waste. It is our way of creating thoughtfully rather than adding to excess.
Does my purchase support any cause?
Yes. A portion of our proceeds goes towards supporting the medical care of street animals, so every purchase you make helps contribute to that cause alongside bringing home a piece you and your companion will love.
Who can I contact if I have a question that is not covered here?
We are always happy to help. You can reach us at pawsandfeet2017@gmail.com or call +91-8285767962, and we will get back to you as soon as we can.